Frequently Asked Questions
Everything you need to know about TPOB professional tools and services.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy for professional tools?
We offer a 14-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on tools that have been used.
Do TPOB clippers and trimmers come with a warranty?
Yes, all our electronic tools come with a 1-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products suitable for international voltage?
Most of our professional tools are dual voltage (100-240V). Please check the specific product description for the 'Universal Voltage' badge before purchasing.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.